Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions

Frequently Asked
Questions Frequently Asked
Questions Frequently Asked
Questions

Pet supplies questions demystified

Orders & Payment Mode

We accept payment modes such as VISA, Mastercard, Grabpay and Paynow via Stripe.

For order amendments, please contact us as soon as possible before order is shipped with our courier partners.

We are unable to do cancellation once an order is placed as the confirmed order will be sent for processing after checkout and payment.

Shipping

How much is shipping fee?

Enjoy free delivery for minimum order of $49.

We charge a delivery fee of $4.80 for order below $49.

When can I receive my order?

Standard delivery will take approximately 2 working days excluding public holidays.

Can you do urgent delivery?

We offer same day delivery at a one time charge of $16 for order placed by 6pm. Same day delivery will be fulfilled by 10pm.

Can I self-collect my order?

We do not offer self-collection currently.

Can I change my delivery address?

Please contact us as soon as possible before order is shipped with our courier partners so that we have sufficient time to resolve.

For orders requiring redelivery due to incorrect address, a redelivery fee of $4.80 is chargeable.

I did not receive my orders.

Feel free to contact us with your order number. We seek your understanding during period whereby courier partners are overwhelmed, delivery may take a little while more.

After-Sale Enquiries

I received the wrong items for my order

We are sorry about this! Please feel free to contact us with your order number and a snapshot of items received. We will deliver and/or exchange the correct items.

Can I return and refund my order?

We are unable to accept return and refund for items sold.

Can I do an exchange for my order?

For exchange, the item must be original packaging, unopened and label intact. Exchange can be arranged at our warehouse (by appointment only). Please request for exchange within 3 working days upon receipt of order.

Still need help?

As a pet owner, there is no end to the questions flashing your head during a day with your friend. We want to help you feel secure in your knowledge and treatment of your dog or cat. Come by our shop and talk to us. We want to help put you on the right track so you and your dog can enjoy some stress-free time together.

You can also submit your own questions if they were not answered here.